Effective date: [Add date]

Base Healing (“Base Healing”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you interact with us—through our website, Instagram, messaging, or coaching services.

By using our services, you agree to the practices described below.

1) Who We Are

Business name: Base Healing
Contact: [ samson.devellis@basehealing.org] | Instagram: [https://www.instagram.com/base.healing/]
Location: [Add city/country]

2) Information We Collect

We may collect the following types of information:

A. Contact and identity details

  • Name, email address, phone number
  • Social media handle (e.g., Instagram username)

B. Coaching and fitness information (may be sensitive)

  • Fitness goals (weight loss, hypertrophy, endurance, stretching, etc.)
  • Training history and preferences
  • Injury history, limitations, or relevant health context you choose to share
  • Progress notes (measurements, check-ins, adherence updates)

C. Communication data

  • Messages you send via Instagram, contact forms, email, or chat
  • Feedback, testimonials you submit (only used publicly with permission)

D. Payment and transaction details

  • Purchase history, package selection, payment status
    (Note: We do not store full card details. Payments are handled by third-party processors.)

E. Website usage data (if you have a website)

  • Device/browser details, IP address, pages visited, referral source
  • Cookies and similar tracking technologies (see Section 7)

3) How We Collect Information

We collect information when you:

  • Message us on Instagram or contact us through the website
  • Book a session or purchase a package
  • Fill out an intake form or coaching questionnaire
  • Participate in check-ins or progress tracking
  • Browse our website (if cookies/analytics are enabled)

4) How We Use Your Information

We use your information to:

  • Provide personal training and nutritional guidance
  • Create and adjust your training/nutrition plan
  • Schedule sessions and manage bookings
  • Communicate with you about coaching, updates, or support
  • Process payments and deliver purchased services
  • Improve our services and client experience
  • Maintain safety (e.g., adapting training for injuries/limitations)
  • Send marketing messages only if you choose to receive them
  • Comply with legal obligations and resolve disputes

5) How We Share Information

We do not sell your personal information.

We may share information only when necessary, such as with:

  • Service providers (booking tools, form tools, cloud storage, email)
  • Payment processors to complete transactions
  • Analytics providers (if enabled) to understand website performance
  • Legal or regulatory authorities if required by law
  • Professional advisors (e.g., accountants) where needed for business operations

All third parties are expected to protect your information and use it only for the services they provide to us.

6) Testimonials, Before/After Photos, and Social Media

We will never post your testimonial, photo, transformation result, or identifiable story without your clear permission.
If you consent and later change your mind, you can request removal (see Section 10).

7) Cookies and Tracking (Website)

If our website uses cookies, they may be used to:

  • Keep the site working properly
  • Understand website traffic and performance
  • Improve content and user experience

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

8) Data Retention

We keep your information only as long as needed to:

  • Provide services and manage the coaching relationship
  • Meet legal, tax, or accounting requirements
  • Resolve disputes and enforce agreements

When information is no longer needed, we delete or anonymize it where possible.

9) Data Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute security.

10) Your Rights and Choices

Depending on where you live, you may have rights to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Withdraw consent (for marketing or public sharing)
  • Object to certain processing or request limitations

To make a request, contact us using the details in Section 13.

11) International Data Transfers

If you access our services from outside the country where our systems/providers operate, your information may be processed in other countries. We take steps to ensure appropriate safeguards where required.

12) Children’s Privacy

Base Healing services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided personal information, contact us so we can delete it.

13) Contact Us

For privacy questions or requests, contact:
Email: [ samson.devellis@basehealing.org]
Instagram: [https://www.instagram.com/base.healing/]

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Effective date.”